Terms & Conditions

ManPool Transfers

Last updated: 9 February 2026

These Terms & Conditions apply to all bookings made with ManPool Transfers (“we”, “us”, “our”). By placing a booking with ManPool Transfers, you (“the customer”, “you”, “passenger”) agree to be bound by these terms.

1. About Us

ManPool Transfers provides pre-booked private hire transport services including:

  • Airport transfers
  • Chauffeur services
  • Minibus and group travel
  • Event and long-distance journeys

All journeys must be pre-booked. We do not operate as a taxi or hackney carriage service.

2. Booking Information

It is the customer’s responsibility to provide accurate and complete booking details, including:

  • Lead passenger name
  • Contact telephone number
  • Email address
  • Pickup date and time
  • Pickup and drop-off addresses
  • Flight or train details (where applicable)
  • Number of passengers
  • Luggage requirements
  • Special requests (child seats, accessibility needs, etc.)

Incorrect or incomplete information may result in:

  • Delays
  • Additional charges
  • Missed pickups
  • Or cancellation of service

ManPool Transfers is not liable for issues caused by inaccurate information provided by the customer.

3. Booking Confirmation

A booking is only confirmed once:

  • Payment (or agreed deposit) is received, and
  • A confirmation email or reference number is issued

Until confirmed, no contract exists.

4. Pricing & Payment

  • Prices are quoted at the time of booking
  • All prices are agreed in advance
  • Payment may be required in full before travel
  • Cash bookings must be paid before or at the start of the journey

We reserve the right to refuse service if payment is not made.

5. Changes to Bookings

Requests to change dates, times, addresses or vehicle type must be made as early as possible.

Changes:

  • Are subject to availability
  • May incur additional charges
  • May not always be possible

We reserve the right to decline booking changes.

6. Cancellation Policy

Full refund

Customers may cancel up to 7 days (168 hours) before the scheduled pickup time for a full refund.

Late cancellations

Cancellations made:

  • Less than 7 days before travel may incur charges
  • Within 48 hours may be non-refundable
  • No-shows are non-refundable

Refunds are processed to the original payment method.

7. Waiting Time

Standard pickups

We allow reasonable waiting time at pickups. Excessive waiting may result in additional charges.

Airport pickups

For airport collections:

  • We monitor flights
  • We allow complimentary waiting time after landing (typically 45–60 minutes)

Additional waiting may incur charges.

8. Delays Outside Our Control

While we aim to arrive on time, we are not liable for delays caused by circumstances outside our control, including:

  • Traffic
  • Road closures
  • Weather
  • Accidents
  • Flight delays
  • Mechanical issues
  • Force majeure events

We recommend allowing extra time for onward travel such as flights or trains.

9. Vehicles & Subcontracting

We reserve the right to:

  • Substitute vehicles where necessary
  • Use licensed third-party partner operators or subcontractors to fulfil bookings

All subcontractors will be properly licensed and insured.

10. Passenger Responsibilities

Passengers must:

  • Be fit and safe to travel
  • Follow driver instructions
  • Wear seatbelts
  • Treat drivers and vehicles respectfully

We reserve the right to refuse or terminate journeys where passengers:

  • Are abusive or threatening
  • Are under the influence of drugs or excessive alcohol
  • Damage vehicles
  • Pose safety risks

No refunds will be given in such cases.

11. Luggage

Standard luggage allowance is:

  • One large suitcase (approx. 22kg) per passenger plus hand luggage

Extra or oversized luggage must be declared at booking.

Undeclared excess luggage may:

  • Not fit in the vehicle
  • Require a larger vehicle
  • Incur additional charges

12. Child Seats

We do not supply child seats as standard.

Customers must:

  • Provide their own seats
  • Fit them correctly

We may store seats for return journeys where agreed.

13. Liability

We are fully insured and licensed.

However, our liability is limited to:

  • The value of the booking

We are not responsible for:

  • Missed flights or trains
  • Indirect or consequential losses
  • Personal belongings left in vehicles

Passengers are responsible for their own travel insurance.

14. Lost Property

Lost items will be kept where possible.

Return may incur:

  • Postage costs
  • Delivery fees

We cannot guarantee recovery.

15. Refusal of Service

We reserve the right to refuse or cancel bookings at our discretion for safety, legal or operational reasons.

16. Data Protection

Personal information is handled in accordance with our Privacy Policy.

Please see our Privacy Policy page for full details.

17. Complaints

If you are dissatisfied, please contact us within 48 hours of travel.

Email: info@manpool.co.uk

We aim to resolve complaints quickly and fairly.

18. Governing Law

These Terms are governed by the laws of England and Wales.

19. Contact Details

ManPool Transfers
Website: www.manpool.co.uk
Email: info@manpool.co.uk